Front Desk Professional

2 days ago

Melbourne, Victoria, Australia Bilingual consulting (TA Blackburn Speech & Paediatric Therapy) Full time
About Us

Bilingual Consulting (Trading as Blackburn Speech & Paediatric Therapy) is a multidisciplinary allied health clinic dedicated to providing exceptional speech therapy, occupational therapy, play therapy, and psychology services. Our primary focus is on supporting paediatric clients, while also catering to teenagers and adults in the community with diverse needs.

Our mission revolves around empowering our clients through skilled, bilingual, and family-centred therapy services. This approach enables us to make a meaningful impact on individuals from culturally and linguistically diverse (CALD) backgrounds, thus realising our vision of being a beacon of hope for families seeking quality care.

About You

  • A certification in Administration is highly desirable.

Job Summary:

We are seeking a highly organised and customer-focused Front Desk Professional to join our team. As the first point of contact, you will be responsible for ensuring seamless interactions with clients, visitors, and referrers, while maintaining the highest standards of customer service. Your role will encompass diary management, waiting list triage, and reception area maintenance to guarantee a professional environment at all times.

Key Responsibilities:

  • Represent the practice by greeting clients and visitors at reception, answering incoming calls, and making client bookings.
  • Provide administrative support to the Director, including managing mail, emails, and preparation of documents and correspondence.
  • Update and maintain client files by preparing new files, scanning documents, filing electronic and hard copy documents, and archiving closed files.
  • Assist with workshops and seminars, such as setting up rooms, providing refreshments, and preparing materials and presentations.
  • Process client payments and ensure end-of-day procedures are completed.
  • Maintain cleanliness and tidiness in reception areas, practice rooms, and waiting areas.
  • Assist with technical set-ups for patient examinations, coordinate sub-letter invoicing, and follow up on weekly tasks and procedural checklists.
  • Social Media marketing and monitoring of upcoming events and promotions.
  • Data entry of client information into Halaxy and spreadsheet software.
  • Prepare and send monthly newsletters and bulk email campaigns through Mailchimp or similar tools.
  • Summarise and report on weekly takings and specific KPIs (Key Performance Indicators).

Requirements:

  • Excellent verbal and written communication skills.
  • Highly developed attention to detail.
  • Ability to manage work and self in a systematic, accurate, and timely manner.
  • Proficient use of major programmes and packages, including Word, Excel, PowerPoint.

Benefits:

  • The estimated annual salary for this position is approximately $55,000-$65,000, based on industry standards and location.
  • Include sick leave and annual leave in the benefits package.

What We Offer:

We value our staff's well-being and offer a supportive work environment. The ideal candidate will possess excellent interpersonal skills, a professional presence, and the ability to work under pressure. If you are enthusiastic about further developing your abilities and joining a dynamic team, please submit your application.

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