Hospitality Professional

2 days ago


Melbourne, Victoria, Australia YHA Australia Full time

We are seeking a highly motivated and proactive individual with excellent communication skills to join our team as a Receptionist/Housekeeper.

About YHA Australia:

As a for-purpose organisation, we offer unique, affordable, and sustainable accommodation across Australia. Our mission is to create a more open and accommodating world where life flourishes.

YHA Apollo Bay is an eco-certified property that uses energy and water-saving techniques to reduce its impact on the environment while maintaining functionality and comfort. This is an exciting opportunity to be part of a dynamic team.

Job Description:

The ideal candidate will provide exceptional guest service, maintain the property's immaculate condition, and support both the front desk and housekeeping teams.

Responsibilities include:

  • Front Desk: Providing excellent customer service, answering guest queries, and resolving any concerns or disputes.
  • Housekeeping: Refreshing communal spaces, bathrooms, and accommodation rooms, monitoring stock, and ensuring the property remains clean.

Requirements:

To succeed in this role, you should have:

  • Previous experience in front desk reception, customer service, and commercial cleaning.
  • Good time management skills and ability to work well under pressure.
  • Flexible availability, including night shifts, weekends, and public holidays.
  • Excellent verbal and written communication skills.

Benefits:

You will enjoy:

  • Access to benefits and discounts across the YHA national network.
  • Professional development and career opportunities.
  • Yearly social events for team building and fun.
  • A diverse and inclusive workplace environment.

Our Culture:

We value diversity, inclusivity, and respect for all employees. We strive to create a workplace where everyone can thrive.



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