Technical Client Support Specialist

1 month ago


Melbourne, Victoria, Australia State Street Full time
About the Role

State Street, one of the largest custodian banks and asset managers in the world, is seeking a skilled Technical Client Support Specialist to join their team. This role will be based in [location].

Job Description

We are looking for an experienced professional who can provide expert-level remote management, administration, and support for client production Charles River IMS solutions.

The ideal candidate will have a minimum of 5 years' relevant industry experience and a Bachelor's degree in a technical or analytical discipline. They should possess excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

Key Responsibilities
  • Client assistance in optimal use of the system
  • User administration/privileges
  • Parameter configuration changes
  • System availability
  • Application and database performance tuning
  • Daily operational processing monitoring and support
  • Charles River IMS and database software patches
  • Charles River IMS version upgrades
  • Assistance with problem support and resolution
  • Business Continuity/Disaster Recovery assistance
Required Skills and Qualifications
  • Experience with Financial Services Investment Management, Trading or related systems highly desirable (e.g., Charles River IMS)
  • Proven ability to partner with various internal departments to deliver superior customer service
  • Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
  • Any experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software, and disaster recovery/business continuity is preferred
Benefits

As a valued member of our team, you will enjoy a competitive salary of $80,000 - $110,000 per year, depending on experience, plus benefits including medical care, insurance, and savings plans. You'll also have access to flexible Work Programs to help you match your needs and opportunities for development and growth within the company.

About State Street

At State Street, we believe that our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential. We warmly welcome candidates from diverse origins, backgrounds, abilities, ages, sexual orientations, gender identities, and personalities. As an equal opportunity and affirmative action employer, we actively engage with our communities around the world as a partner and a leader.



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