Customer Experience People Lead
3 weeks ago
About the Role
Xero is a leading cloud-based accounting platform that empowers small businesses and their advisors to grow and thrive. We're seeking a highly skilled Customer Experience People Lead to join our Melbourne-based team.
Your Key Responsibilities
- Lead a high-performing Customer Experience team to deliver exceptional support to Xero users
- Develop and implement strategies to improve customer satisfaction and experience
- Collaborate with the global CX team to drive alignment and cohesiveness across our operations
- Coach and develop your team members to achieve results and quality targets
- Ensure compliance with regulatory obligations and manage change effectively
What You'll Bring
- Proven experience in managing a customer support team
- Excellent communication and leadership skills
- Ability to balance individual needs with business requirements
- Experience in change management and coaching
- Passion for delivering exceptional customer experiences
Why Xero?
Xero offers a generous benefits package, including paid leave, health insurance, and career development opportunities. You'll have the chance to work with a talented team and make a real impact on our customers' lives.
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