Customer Experience People Lead

3 weeks ago


Melbourne, Victoria, Australia Xero Full time

About the Role

Xero is a leading cloud-based accounting platform that empowers small businesses and their advisors to grow and thrive. We're seeking a highly skilled Customer Experience People Lead to join our Melbourne-based team.

Your Key Responsibilities

  • Lead a high-performing Customer Experience team to deliver exceptional support to Xero users
  • Develop and implement strategies to improve customer satisfaction and experience
  • Collaborate with the global CX team to drive alignment and cohesiveness across our operations
  • Coach and develop your team members to achieve results and quality targets
  • Ensure compliance with regulatory obligations and manage change effectively

What You'll Bring

  • Proven experience in managing a customer support team
  • Excellent communication and leadership skills
  • Ability to balance individual needs with business requirements
  • Experience in change management and coaching
  • Passion for delivering exceptional customer experiences

Why Xero?

Xero offers a generous benefits package, including paid leave, health insurance, and career development opportunities. You'll have the chance to work with a talented team and make a real impact on our customers' lives.



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