Customer Experience Transformation Lead

About the RoleThis fixed-term 12-month opportunity will drive customer experience and transformation outcomes for Bupa's Health Insurance business in Melbourne. Reporting to the Senior Customer Experience Manager, you will lead cross-functional engagement to inform prioritisation and deliver on shared objectives.Key Responsibilities:Amplify the voice of the...

About UsBupa Asia Pacific is a leading healthcare provider with over 70 years of experience in helping people live longer, healthier, happier lives.Job TitleCustomer Experience and Lifecycle Business Transformation Lead (12mth Fixed Term Contract)Salary Range$90,000 - $120,000 per annum + benefitsJob DescriptionThis role will lead cross-functional engagement...

About the RoleWe are seeking a highly skilled Director of Customer Experience Transformation to lead our customer strategy and experience function. As a senior leadership position, you will be responsible for shaping and implementing a customer-centric approach that delivers exceptional experiences across all touchpoints.The ideal candidate will have a deep...

Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

About UsAt ANZ, we're pushing the boundaries of what's possible by harnessing technology and data to improve the financial wellbeing and sustainability of our millions of customers. With a community of over 5,000 engineers at the helm, we're driving innovation in every aspect of our business.We're looking for a talented Pega Decisioning Lead to join our team...

About the RoleWe are seeking a highly skilled Transformation Manager to join our Customer Experience team. As a key member of our team, you will be responsible for ensuring operational readiness and assessing the impact of initiatives across all teams in the organisation.Key Responsibilities:Ensuring operational readiness through building up of offshore...

About UsWe are ANZ Worldline Payment Solutions, a joint venture between ANZ Banking Group and Europe's leading payment technology company, Worldline. Our mission is to provide innovative payment solutions to Australian businesses.Salary & BenefitsOur competitive salary package includes an estimated annual compensation of $110,000 - $130,000, plus additional...

Shape the future of energy.We're AGL, one of Australia's leading energy companies, and we're embarking on an exciting journey to create a sustainable energy future. As a key member of our team, you'll play a crucial role in driving our Retail Transformation, focusing on Electrification and Commercial & Industrial (C&I) business units. Your expertise will...

About the RoleWe are seeking a highly skilled and experienced leader to join our team as the Head of Digital Transformation and Customer Experience. As a key member of our leadership team, you will be responsible for driving the strategic design and delivery of our cutting-edge marketing technology suite, supporting a high-impact customer engagement and...

About the RoleWe're seeking an experienced Finance Transformation and Integration Specialist to join our team at AGL. This role will play a key part in supporting the implementation of a new enterprise-wide transformation platform and driving improvements in our accounting and financial reporting frameworks.Key Responsibilities:Lead the design and build of...

About the RoleWe are seeking a detail-oriented and proactive Transformation Manager to join our Customer Experience team. As a key member of our organization, you will play a vital role in ensuring operational readiness and implementing projects that drive business growth.Key ResponsibilitiesAssess the impact of initiatives across all teams in the...

Drive Organisational Transformation at EmmbrEmmbr is embarking on an exciting period of transformation, focused on enhancing our culture and profitability. As a Delivery Lead - Organisational Transformation, you will play a crucial role in driving key initiatives that promote collaboration and innovation across teams.Key Responsibilities:Facilitate Team...

About the RoleWe are seeking an experienced Transformation Lead to join our Organisation Performance team. As a key member of our team, you will lead organisational change projects, ensuring they align with business strategy while providing effective support to employees during the change.About YouHave experience in managing change plans on large scale...

About the OrganisationWEHI is a leading biomedical research organisation in Australia, known for its influential research and strong national and international reputation.About the RoleThe Transformation Lead will oversee a holistic redesign of WEHI's service model, ensuring a fit-for-purpose and streamlined user experience. Reporting to the Chief Operating...

We're seeking an exceptional Retail Customer Experience Team Lead to join our Laminex Australia team.Job DescriptionAs a key member of our retail operations, you'll be responsible for delivering outstanding customer experiences and driving sales growth. Your primary focus will be on leading a talented team of designers to provide exceptional service, meet...

About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...

About the RoleWe're seeking an experienced Digital Transformation Lead for Adobe Experience Manager to join our rapidly expanding DXP practice. As a key member of our team, you'll be responsible for driving customer value by leveraging the power of Adobe Experience Cloud Platform and Optimizely Digital Experience Platform.The ideal candidate will have a...

About UsFlybuys is a leading rewards program with a strong presence across Australia and a network of partnerships with nationally recognized brands. Our team of 300+ members is dedicated to delivering exceptional experiences for our customers.Your TeamThe Campaign and Offers Team plays a crucial role in creating personalized offers for our members and...

About the OpportunityWe are transforming our technology infrastructure to a cloud-first model, modernizing and simplifying our systems. As the Senior Technology Transformation Lead, you will play a key role in leading our Account Processing team to plan, build, and run our core systems, including Payments, Cards, Wealth Management, Ledger, Product Pricing &...

About VicRoads RLSAs a leading government agency, VicRoads RLS is embarking on a bold transformation to launch innovative products and services for the people of Victoria. We are seeking an experienced Senior Product Manager to lead the overhaul of our legacy payment systems.Job Summary:We are looking for a results-driven Senior Product Manager with 5-10...