Customer Experience Lead Position in Melbourne

4 days ago


Melbourne, Victoria, Australia Xero Full time

Xero is a leading cloud accounting software provider with a mission to make life better for small businesses and their advisors.

As a Customer Experience People Lead, you will play a key role in delivering exceptional support and guidance to our customers through our 24/7 support team.

The ideal candidate will have experience leading or managing a team in a customer support environment, with a proven track record of balancing individual needs with business objectives.

You will be responsible for coaching your teams to achieve results, including quality, customer satisfaction, and productivity targets. You will also be expected to uplift overall capability through ongoing development and coaching, and lead a high-performance culture that celebrates success and proactively manages underperformance.

The salary for this position is estimated to be around $120,000 - $150,000 per year, depending on experience.

In addition to a competitive salary, Xero offers a range of benefits, including generous paid leave, dedicated paid leave for physical and mental wellbeing, health insurance, and career development opportunities.

This is an excellent opportunity for an experienced leader to join our team and make a real impact on the lives of our customers.

We are looking for someone who is passionate about delivering exceptional customer experiences, has strong leadership skills, and is able to motivate and empower their teams to achieve great results.

If you are a motivated and experienced leader who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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