Customer Experience Lead Position in Melbourne
4 days ago
Xero is a leading cloud accounting software provider with a mission to make life better for small businesses and their advisors.
As a Customer Experience People Lead, you will play a key role in delivering exceptional support and guidance to our customers through our 24/7 support team.
The ideal candidate will have experience leading or managing a team in a customer support environment, with a proven track record of balancing individual needs with business objectives.
You will be responsible for coaching your teams to achieve results, including quality, customer satisfaction, and productivity targets. You will also be expected to uplift overall capability through ongoing development and coaching, and lead a high-performance culture that celebrates success and proactively manages underperformance.
The salary for this position is estimated to be around $120,000 - $150,000 per year, depending on experience.
In addition to a competitive salary, Xero offers a range of benefits, including generous paid leave, dedicated paid leave for physical and mental wellbeing, health insurance, and career development opportunities.
This is an excellent opportunity for an experienced leader to join our team and make a real impact on the lives of our customers.
We are looking for someone who is passionate about delivering exceptional customer experiences, has strong leadership skills, and is able to motivate and empower their teams to achieve great results.
If you are a motivated and experienced leader who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Customer Experience People Lead
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud-based accounting platform that empowers small businesses and their advisors to grow and thrive. We're seeking a highly skilled Customer Experience People Lead to join our Melbourne-based team.Your Key ResponsibilitiesLead a high-performing Customer Experience team to deliver exceptional support to Xero usersDevelop and...
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Customer Experience Team Lead
4 weeks ago
Melbourne, Victoria, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.We're looking for a Customer Experience Team Lead to join our team in Melbourne. As a key member of our Customer Experience team, you'll be responsible for leading a group of Customer Experience Specialists and Seniors who are...
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Customer Experience Lead
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Lead Vintage Retail Experience Manager
2 weeks ago
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Experience Lead
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Melbourne, Victoria, Australia Xero Full timeAbout This RoleWe are seeking an experienced Experience Lead to join our Melbourne-based Customer Success Team. The ideal candidate will have a proven track record of leading high-performing teams and driving business outcomes through exceptional customer experiences.Key ResponsibilitiesLead a team of Customer Experience Specialists in delivering exceptional...
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Airport Customer Experience Specialist
5 days ago
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Customer Experience Specialist
4 weeks ago
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Melbourne, Victoria, Australia Melbourne Airport Full timeMelbourne Airport is seeking a skilled Airport Concierge and Customer Experience Manager to join our dynamic team.As a key member of our operations, you will be responsible for providing exceptional customer service to our passengers and visitors. Your role will encompass a range of responsibilities, including greeting customers with a warm welcome,...
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Leading Fashion Store Manager
5 days ago
Melbourne, Victoria, Australia Frontline Retail Melbourne Full timeFrontline Retail Melbourne is seeking a highly motivated and experienced Store Manager to join our team at our Melbourne Central boutique.We're looking for someone with a passion for fashion, retail, and customer service to drive the success of our unique and stylish store. As Store Manager, you will be responsible for leading the team, delivering...
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Customer Experience Team Lead
2 weeks ago
Melbourne, Victoria, Australia Xero Full timeXero is a global leader in cloud-based accounting software, empowering small businesses and their advisors to thrive.As a Customer Experience Team Lead at Xero, you will play a key role in delivering exceptional support to our customers. Your team will be responsible for providing 24/7 assistance, ensuring that our users receive the best possible experience...
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