Customer Experience and Community Engagement Lead

1 week ago


Melbourne, Victoria, Australia Woolworths Group Full time

Unlock Your Potential as a Customer Experience and Community Engagement Lead

Are you a people leader who thrives in a fast-paced environment? Do you have a genuine desire to create tailored customer experiences that drive loyalty and revenue growth?

We're seeking an experienced Customer Experience and Community Engagement Lead to join our Dan Murphy's team. In this role, you'll motivate and lead your team to deliver exceptional customer service, driving customer satisfaction and loyalty.

The ROLE:

  • Motivate and lead your team to deliver world-class customer experiences, promoting customer loyalty and contributing to revenue growth.
  • Encourage team members to invest in education and dream big about their careers, fostering a culture of continuous improvement.
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams to inspire them to continuously improve.
  • Create an inclusive environment where team members can thrive, leveraging diversity and understanding as key drivers of good culture.
  • Buid a culture centered around community understanding, utilizing customer feedback as a pillar in decision-making.

About the Team:

You'll be part of a dynamic team that's passionate about creating memorable customer experiences. We're a close-knit group that values collaboration, innovation, and creativity.

Your Benefits:

  • An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands.
  • Endeavour Wellbeing Support, our Employee Assistance Program, offering critical incident support, career guidance, and more.
  • Growth opportunities within Dan Murphy's and the wider Endeavour Group network.

Join us in shaping the future of retail and creating unforgettable experiences for our customers. If you're a natural people person with a passion for leadership, we'd love to hear from you



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