Sales and Customer Experience Lead

4 days ago

Melbourne, Victoria, Australia Foot Locker Full time
Job Description

We are seeking a highly motivated Sales and Customer Experience Lead to join our team at Foot Locker. As a leader, you will be responsible for driving sales and delivering exceptional customer service in our store.

The ideal candidate will have previous experience in a customer-facing sales setting, with a proven track record of success in leading teams and achieving sales goals. You should be knowledgeable about athletic products and able to communicate effectively with customers and colleagues.

About the Role

This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and working in a fast-paced retail environment. As a Sales and Customer Experience Lead, you will play a key role in ensuring that our customers receive exceptional service and support, and that our sales teams are motivated and equipped to meet their targets.

Responsibilities
  • Lead and motivate a team of sales associates to deliver exceptional customer service and drive sales results.
  • Develop and implement sales strategies to achieve sales targets and improve customer satisfaction.
  • Provide expert product knowledge and support to customers, including advising on product features and benefits.
  • Work closely with store leadership to identify opportunities for growth and improvement.
Requirements
  • A minimum of 1 year's experience in a customer-facing sales role, preferably in retail or hospitality.
  • Proven leadership skills, with experience in motivating and developing teams.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and store leadership.
  • Strong product knowledge and understanding of the athletic industry.
What We Offer
  • A competitive salary of $55,000 - $65,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • A range of employee benefits, including discounts on athletic products and access to exclusive events.

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