Memorial Sales Consultant

1 week ago

North Ryde, New South Wales, Australia Invocare Full time
About the Role

InvoCare is seeking a skilled Memorial Consultant to join our team. As a Memorial Consultant, you will be the first point of contact for families and the community, providing exceptional customer service and sales expertise.

Key Responsibilities
  • Sales and Customer Service: Deliver exceptional customer service and sales by being the expert on our sites, products, and services.
  • Product and Service Presentation: Present product and service options to clients with sensitivity and to achieve sales targets and expectations.
  • Customer Communication: Provide exceptional customer service by responding to general enquiries in the park, such as memorial lookups, raising work orders for maintenance of sites, and at all levels of contact with external and internal customers.
  • Networking and Community Engagement: Engage in extensive networking within the Chinese community and make direct contact and reach out to potential clients.
Requirements
  • Fluency in English and Mandarin: Excellent written and oral communication skills and ability to display compassion and empathy.
  • Marketing and Networking Ability: Strong marketing and networking ability to promote our services and products.
  • Computer Literacy: Good computer literacy skills to effectively use our systems and tools.
  • Commercial Approach: A smart and commercial approach to sales and customer service.
Benefits
  • Reward and Recognition Programs: Opportunities for recognition and reward for outstanding performance.
  • Tailored Induction and Training: Comprehensive induction and training programs to ensure success in the role.
  • Well-Designed Locations: Work in well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
  • Networking Opportunities: Opportunities to network across the business and with peers.
  • Employee Benefits: Access to employee benefits, including birthday and paid parental leave, and free access to an Employee Assistant Program.

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