Senior Recovery Operations Manager

2 weeks ago


Brisbane, Queensland, Australia Randstad Full time
Head of Recoveries

A senior leadership role is available with a global insurance powerhouse as Head of Recoveries within our Motor Claims, Third-Party Recoveries team.

We are seeking a seasoned leader to oversee a robust recoveries portfolio, delivering impactful claims recovery strategies and shaping the future of our operations.

About the Role:
  • Lead and inspire a team, including managers and technical motor claims consultants, in the Third-Party Recoveries division.
  • Strategise and implement recovery processes, minimising claims leakage and boosting efficiency across our motor claims portfolio.
  • Analyse claims data, identify trends, and spearhead innovations to optimise outcomes.
  • Ensure compliance with industry regulations and collaborate closely with finance, legal, and operational teams.
Key Qualifications:
  • 7+ years in insurance leadership, with deep expertise in motor claims recoveries preferred but not required.
  • Strong analytical and decision-making abilities, especially in claims management and risk mitigation.
  • Proven success in building and guiding high-performance teams, with exceptional skills in stakeholder engagement and influencing.
  • Expertise in data-driven decision-making and leveraging technology to improve operational performance.
  • Stellar communication and interpersonal skills for managing cross-functional collaborations and complex negotiations.
  • Okay to travel to office locations.
  • Must be an Australian Resident.
Competitive Salary Package:

A competitive salary package plus bonus is on offer, providing a flexible and supportive environment to drive the future of motor claims recovery.

Benefits:

Randstad is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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