Senior Claims Professional

1 week ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time

About the Role

We are seeking a highly skilled Senior Claims Professional to join our team at Australian Retirement Trust. As a key member of our Claims department, you will be responsible for managing a portfolio of claims, providing exceptional customer service, and ensuring timely completion of claims handling requirements.

Responsibilities

  • Conduct notification process, determining insurance eligibility and issuing claims information and forms.
  • Demonstrate critical thinking and application of an objective, outcome-focussed approach to claims management while mitigating risk and being sensitive to customer needs and expectations.
  • Review insurer and fund recommendations in a timely and effective manner, challenging when appropriate.
  • Implement proactive claims management strategies to assist in effective and timely completion of claims handling requirements.
  • Manage a claims portfolio and work collaboratively with the team to meet customer demands.
  • Deliver an exceptional customer service experience as measured through the Customer Experience Evaluation Framework.

About You

To succeed in this role, you will possess excellent communication and interpersonal skills, with the ability to communicate effectively at all times. You will also have a strong understanding of insurance claims in superannuation and associated legislation, as well as experience working in a high workload environment.

What We Offer

Australian Retirement Trust offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits including 14% superannuation, excellent training and development opportunities, and a dynamic and inclusive work environment. Our company culture values diversity, inclusivity, and respect, and we welcome applications from candidates who share these values.



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