Insurance Claims Resolution Specialist
1 month ago
About the Role
We are seeking an Insurance Claims Resolution Specialist to join our team at Australian Retirement Trust. As a key member of our operations team, you will be responsible for the case management and completion of a portfolio of claims on behalf of the Trustee.
Key Responsibilities:
- Proactively manage all claim types and claims handling activities from lodgment through to decision by the insurer or the Trustee.
- Establish and maintain professional and collaborative relationships with all stakeholders including members, beneficiaries and their representatives, employers, insurers, the medical community and other third parties.
- Liaise with customers in a sensitive and appropriate manner to deliver excellent service to Australian Retirement Trust customers and third parties in relation to all claims.
About You
We're looking for someone who is a great communicator with top-notch interpersonal skills. You'll need to be able to pick up problems and come up with quick, creative ways to solve them.
- Demonstrated experience in death and/or insurance claims handling.
- A genuine passion for customer service and the ability to inspire and lead others to outstanding customer experiences.
- Exceptional written and verbal communication skills – competent at producing recommendation reports and documentation for internal and external stakeholders.
- Demonstrated business and commercial acumen through communication of complex issues, assessment of risk and improvement recommendations.
- Experience working with Microsoft Office suite and computer literacy.
About Us
Australian Retirement Trust is a leading provider of retirement solutions with 2.3 million members and almost $300 billion in retirement savings. We're committed to helping our members take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace.
Salary
The salary for this role is approximately $85,000 - $110,000 per annum, depending on experience.
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