CTP Claims Advisor

1 week ago


Brisbane, Queensland, Australia Vero Insurance Full time

Are you passionate about delivering exceptional customer experiences and providing empathetic support to individuals in need?

We are seeking a dedicated CTP Claims Advisor to join our team at Vero Insurance, where you will play a vital role in ensuring the best possible outcomes for our customers.

About the Role

This is a permanent full-time opportunity based in Brisbane, offering a salary of AU$80,000 - AU$110,000 per annum, plus benefits. As a Claims Advisor, you will be responsible for managing a portfolio of claims from lodgement to resolution, assessing claims for reasonable and appropriate treatment and rehabilitation needs, and investigating claims and interpreting medical documents with a focus on proactive claims management.

Your Key Responsibilities

  • Manage a high volume of claims efficiently and effectively
  • Assess claims for treatment and rehabilitation needs, ensuring compliance with legislative requirements
  • Investigate claims, interpret medical documents, and negotiate settlements
  • Provide exceptional customer service to internal and external stakeholders
  • Collaborate with healthcare professionals and legal representatives to ensure the best possible outcomes for customers

What We Offer

Vero Insurance offers a range of benefits to support your career growth and well-being, including:

  • A competitive salary and bonus structure
  • Opportunities for professional development and training
  • A dynamic and supportive work environment
  • A comprehensive employee benefits package
  • The chance to make a meaningful impact in the lives of our customers

About Us

Vero Insurance is a leading provider of insurance solutions, committed to building futures and protecting what matters. Our purpose-driven culture values empathy, courage, and doing the right thing, and we're passionate about creating positive experiences for our customers and employees alike.



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