Regional Claims Excellence Lead
1 month ago
About the Role
The Regional Claims Excellence Lead is a critical position within Shannons, driving exceptional customer and claims outcomes for our designated region. As part of the Suncorp Group, we're committed to making the complex simple and bringing peace of mind to our customers.
Key Responsibilities:
- Define and execute the assessing strategy to deliver optimal claims outcomes, leveraging investments in people, data, digital, and technology.
- Lead a diverse workforce across the region to achieve results through geographic dispersion.
- Contribute to the development of operational goals and budget plans for the Shannons motor claims portfolio.
- Drive financial and operational success through cost management, claims handling expenses, life of claim measures, and Assessor productivity.
- Execute change management and communications to deliver on the Motor Claims Strategy and Program of Work.
Requirements:
- At least 10+ years commercial experience in insurance or financial services, with exposure across all parts of the claims value chain.
- Relevant industry trade qualification (mandatory).
- Drivers' license (mandatory).
- Deep knowledge of Motor claims, Assessing, and the Smash repair industry.
What We Offer:
- Flexible work arrangements and leave options.
- Industry-leading 20 weeks paid parental leave and 4 weeks secondary carers' leave.
- Generous discounts on insurance products.
- Exclusive offers on over 400 Australian retailers.
- Extensive reward and recognition programs.
- Ongoing study support and career development programs.
Estimated Salary: $120,000 - $150,000 per annum. This estimate is based on industry standards for senior roles in the insurance sector, considering factors like location, experience, and qualifications. With opportunities for growth and professional development, this role offers a competitive remuneration package.
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