Insurance Claims Manager

5 days ago


Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

Job Summary

MAYDAY Recruitment Group is seeking an experienced Insurance Claims Manager to lead our complaints management function.

The ideal candidate will have a minimum of 2 years' experience in insurance claims, dispute or complaint resolution, and effective negotiation and problem-solving skills.

We offer a competitive salary of $78,500.00 + super + 5% bonus, lovely offices in Brisbane CBD, and flexible WFH options.

Key Responsibilities

  • Develop and execute a complaints management framework
  • Build a team of Complaints Officers and coach them to manage complaints appropriately
  • Ensure compliance with ASIC and General Insurance Code of Practice stipulations
  • Implement analytics tracking and reporting on complaints

Requirements

  • Minimum 2 years' experience in insurance claims
  • Dispute or complaint resolution experience
  • Effective negotiation and problem-solving skills
  • Comprehensive understanding of applicable insurance legislation and regulations


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