Insurance Claims Manager
5 days ago
Job Summary
MAYDAY Recruitment Group is seeking an experienced Insurance Claims Manager to lead our complaints management function.
The ideal candidate will have a minimum of 2 years' experience in insurance claims, dispute or complaint resolution, and effective negotiation and problem-solving skills.
We offer a competitive salary of $78,500.00 + super + 5% bonus, lovely offices in Brisbane CBD, and flexible WFH options.
Key Responsibilities
- Develop and execute a complaints management framework
- Build a team of Complaints Officers and coach them to manage complaints appropriately
- Ensure compliance with ASIC and General Insurance Code of Practice stipulations
- Implement analytics tracking and reporting on complaints
Requirements
- Minimum 2 years' experience in insurance claims
- Dispute or complaint resolution experience
- Effective negotiation and problem-solving skills
- Comprehensive understanding of applicable insurance legislation and regulations
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