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Luxury Guest Experience Ambassador

1 month ago

Adelaide, South Australia SOFITEL Full time
Exceptional Guest Experience at Sofitel Adelaide

We are seeking a highly skilled Luxury Guest Experience Ambassador to join our team at Sofitel Adelaide. As the hotel's hub for exceptional guest experiences, this role requires someone with excellent communication skills, a passion for delivering personalized service, and a focus on meeting the highest standards of luxury hospitality.

About the Role:

  • We are looking for a seasoned professional with a minimum of 3 years' experience in luxury guest service or customer experience delivery.
  • The ideal candidate will be a natural problem-solver, able to remain composed under pressure, and possess exceptional interpersonal skills.
  • You will be responsible for coordinating guest preferences, requests, and stay details, as well as managing the Voice of the Guest platform.

Key Responsibilities:

  1. Guest Welcome and Coordination: Greet VIPs, loyal guests, and members of Accor programs with a warm welcome, ensuring an exceptional start to their stay.
  2. Personalized Service: Tailor your service to meet the unique needs of each guest, anticipating their requirements and exceeding expectations.
  3. Communication and Coordination: Act as a key link between hotel management and guests, ensuring seamless communication and resolving any issues that may arise.
  4. Voice of the Guest Management: Analyze guest feedback, respond promptly to concerns, and implement changes to improve the overall guest experience.

What We Offer:

  • A competitive salary of approximately $65,000 per annum, based on industry standards and location.
  • An attractive benefits package, including access to exclusive discounts, family & friends accommodation rates, and opportunities for professional growth and development.
  • The chance to work in a luxurious environment, surrounded by world-class amenities and a talented team of professionals.

About Us:

Sofitel Adelaide is a luxurious hotel located in the heart of Adelaide, offering an enriched experience of captivating refinement. We pride ourselves on providing exceptional guest experiences, and we're committed to attracting, recruiting, and promoting diverse talent.