Luxury Guest Experience Coordinator

2 weeks ago


Adelaide, South Australia SOFITEL Full time

Sofitel is seeking a Luxury Guest Experience Coordinator to join our team in Adelaide.

Company Overview

In the heart of Sofitel, you'll find a world of possibilities. As a Luxury Guest Experience Coordinator, you will be at the forefront of delivering exceptional service and creating unforgettable experiences for our guests.

As part of our dynamic team, you'll have the opportunity to work with a talented group of individuals who share your passion for hospitality and commitment to excellence.

About This Role

This role is ideal for someone who is passionate about delivering luxury service and creating memorable experiences for our guests.

You will be responsible for ensuring that every interaction with our guests reflects the high standards of Sofitel and LQA.

We are seeking an individual who is confident, enthusiastic, and has excellent communication skills.

Key Responsibilities
  • Manage guest communications and provide exceptional service during check-in and check-out.
  • Assist with luggage handling and ensure seamless transitions for our guests.
  • Promote loyalty programs and encourage repeat business.
Qualifications & Requirements
  • Full Driver's license is a must; confident driver on both automatic and manual cars.
  • Service-focused personality is essential; customer-related experience an asset.
  • Ability to deliver luxury service in line with Sofitel and LQA standards in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
Benefits
  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide.
  • Up to 50% discount on meals at Sofitel Adelaide.
  • Family & Friends accommodation discounts.
  • Fully laundered uniform provided.
  • Free 24-hour access to our Employee Assistance Program.

Estimated salary: $55,000 - $65,000 per annum (dependent on experience), plus benefits and bonuses.



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