Luxury Guest Experience Ambassador

1 week ago


Adelaide, South Australia SOFITEL Full time

About Sofitel

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Sofitel is a leading luxury hotel brand that offers an exceptional guest experience. As a Guest Experience Executive, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.

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Job Summary

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We are seeking a highly skilled and experienced Guest Experience Executive to join our team at Sofitel. In this role, you will be responsible for providing personalized service to our guests, coordinating their preferences and requests, and managing the Voice of the Guest platform to ensure that our luxury standards are met.

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Key Responsibilities

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  • Provide exceptional guest service and respond to guest requests in a timely and professional manner">
  • Coordinate guest preferences and requests with hotel management to ensure seamless delivery">
  • Manage the Voice of the Guest platform to analyze guest sentiment and respond to feedback">
  • Work closely with hotel staff to ensure that all guest needs are met">
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Requirements

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To be successful in this role, you will need:

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  • Prior experience in luxury guest service or customer experience delivery">
  • 3+ years' experience in the luxury service industry">
  • Excellent interpersonal skills and the ability to build strong relationships with guests and colleagues">
  • Ability to remain composed and on task in a busy operating environment">
  • Demonstrated competence of technology and CX platforms">
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What We Offer

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In return for your hard work and dedication, we offer:

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  • A competitive salary of $65,000 - $80,000 per annum, depending on experience">
  • A fully laundered uniform provided">
  • Free 24-hour access to our Employee Assistance Program">
  • Opportunities to develop your talent and grow within our property and across the world">
  • Ability to make a difference through our corporate social responsibility activities">
  • A comprehensive benefits package, including employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide">
  • Up to 50% discount on meals at Sofitel Adelaide">
  • Family & Friends accommodation discounts">
  • Learning programs through our Academies">
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Join Our Team

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If you are passionate about delivering exceptional guest experiences and have a desire to grow and develop your career, apply now



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