Luxury Guest Experience Specialist

1 month ago


Adelaide, South Australia Skycity Entertainment Group Full time
About the Role

We are seeking a highly skilled and dedicated Luxury Guest Experience Specialist to join our team at Skycity Entertainment Group.

Job Description

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and creating memorable guest experiences in a luxury hotel setting.

As a Luxury Guest Experience Specialist, you will be responsible for extending a warm welcome to all guests, ensuring their stay with us is seamless and enjoyable. You will also be required to handle guests' baggage, assist with In Room Dining services, and provide expert recommendations on local attractions and activities.

Key Responsibilities
  • Provide exceptional customer service and create memorable guest experiences
  • Handle guests' baggage and ensure smooth arrival and departure processes
  • Assist with In Room Dining services and maintain high standards of hospitality
  • Offer expert recommendations on local attractions and activities
Requirements

To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You will also require a Full Driver's License and the confidence to handle various types of vehicles. Discretion and professionalism are essential when providing in-room dining services.

What We Offer

We offer a competitive salary package, including:

  • A base salary of $65,000 per annum
  • Free employee meals available at our employee restaurant
  • In-house dry-cleaning service, which is also available for personal use at a discounted rate
  • Subsidised car parking and public transport tickets
  • Discounts available across Skycity Adelaide venues
  • Discount health insurance, free flu vaccinations, skin checks and other health checks
  • Employee reward and recognition programs
  • Fantastic career and professional development opportunities
  • Access to Employee Assistance Program (EAP)
About Us

At Skycity Entertainment Group, we value diversity and inclusion and are committed to creating a workplace culture that reflects our values. We believe in empowering our employees to shine and providing opportunities for growth and development. If you're passionate about delivering exceptional customer service and creating memorable guest experiences, we'd love to hear from you



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