Luxury Guest Experience Ambassador

4 weeks ago


Adelaide, South Australia SOFITEL Full time

Job Title: Luxury Guest Experience Ambassador

Company Overview:

Sofitel is a luxury hotel chain that offers an exceptional experience to its guests. As a Luxury Guest Experience Ambassador, you will play a key role in ensuring that our guests have an unforgettable stay.

About the Role:

We are seeking a highly skilled and experienced individual to join our team as a Luxury Guest Experience Ambassador. In this role, you will be responsible for providing personalized service to our VIP guests, loyal customers, and members of our loyalty programs. You will also be responsible for coordinating guest preferences, requests, and stay details, as well as managing our Voice of the Guest platform.

About You:
  • You must have prior experience in luxury guest service or customer experience delivery in a similar setting.
  • You should have at least 3 years' experience in the luxury service industry.
  • You are guest-oriented with an outgoing personality and a service-minded approach.
  • You possess exceptional interpersonal skills and can remain composed in busy operating environments.
  • You are proficient with technology and CX platforms, including Microsoft Office Suite and PMS systems.
Benefits:

As a Luxury Guest Experience Ambassador with Sofitel, you will enjoy a range of benefits, including:

  • A competitive salary of $60,000 per year.
  • An employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide.
  • Up to 50% discount on meals at Sofitel Adelaide.
  • Family & Friends accommodation discounts.
  • Fully laundered uniform provided.
  • Free 24-hour access to our Employee Assistance Program.
  • Opportunities to develop your talent and grow within our property and across the world.
  • The ability to make a difference through our corporate social responsibility activities.
Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. If you share our values and are passionate about delivering exceptional guest experiences, we encourage you to apply for this role.



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