Luxury Hotel Guest Service Ambassador

4 weeks ago

Adelaide, South Australia Skycity Entertainment Group Full time
Opportunity to Deliver Exceptional Customer Experiences

We are seeking a skilled Guest Service Agent to join our Front Office team at SkyCity Adelaide, a luxury hotel nestled in the heart of the city. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and creating lasting memories for our guests.

About the Role

The successful candidate will be responsible for providing warm welcomes and fond farewells to guests, handling all aspects of guest check-in and check-out, answering and processing guest calls and email communications, managing online and phone reservations, and verifying and settling guest accounts upon completion of their stay.

You will also have the opportunity to liaise with other hotel departments to accommodate guests' needs, complete daily checklists and review daily reports/logs, provide information about hotel facilities, available rooms, rates, and amenities, and handle all guest enquiries, requests, and comments in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service and create memorable experiences for guests.
  • Manage all aspects of guest check-in and check-out, including room allocation and account settlement.
  • Answer and process guest calls and email communications, responding promptly and professionally to queries and requests.
  • Manage online and phone reservations, ensuring accurate and efficient management of bookings.
  • Liaise with other hotel departments to accommodate guests' needs, including housekeeping, concierge, spa, and gaming teams.
  • Complete daily checklists and review daily reports/logs to ensure seamless operation of the Front Office.
Requirements
  • A strong focus on customer service, with experience in luxury hotels preferred.
  • Strong computer skills, with proficiency in Microsoft Office and experience with Opera PMS highly advantageous.
  • Excellent communication skills, both verbal and written, with fluency in English required.
  • Prior experience in hotel Front Office operations or similar is preferred.
  • Problem resolution skills, with ability to think critically and resolve issues efficiently.
About Us

SkyCity Adelaide is part of the SkyCity Entertainment Group, a leading entertainment company that offers a range of gaming, hospitality, and leisure experiences. We are committed to delivering exceptional customer experiences and creating a positive work environment for our employees.

What's in it for You?
  • A competitive salary of approximately $60,000 - $80,000 per annum, depending on experience.
  • Free employee meals available at our employee restaurant.
  • In-house dry-cleaning service, which is also available for personal use at a discounted rate.
  • Subsidised car parking and public transport tickets.
  • Discounts available across SkyCity Adelaide venues.
  • Discount health insurance, free flu vaccinations, skin checks, and other health checks.
  • Employee reward and recognition programs.
  • Fantastic career and professional development opportunities.
  • Access to Employee Assistance Program (EAP).

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