Luxury Guest Experience Specialist
2 weeks ago
Sofitel Adelaide is a renowned luxury hotel in the heart of Adelaide, boasting stunning views of the River Torrens and Light Square.
Job SummaryWe are seeking an experienced Luxury Guest Experience Specialist to join our team. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring that every stay with us is truly unforgettable.
Key Responsibilities- Welcoming and assisting VIPs, loyal guests, and members of Accor programs with personalized service and attention to detail
- Coordinating guest preferences, requests, and stay details to ensure seamless communication between guests and hotel management
- Managing the Voice of the Guest platform, including sentiment analysis and responses, to maintain the highest standards of luxury and guest journey expectations
- Prior experience in luxury guest service or customer experience delivery in a similar setting
- At least 3 years' experience in Luxury Service Industry
- Guest-oriented with an outgoing personality and service mind
- Exceptional interpersonal skills
- Demonstrated ability to remain composed and on task in busy operating environments
- Demonstrated competence of technology and CX platforms, proficiency in Microsoft Office Suite, and preferred experience with PMS
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world
- Ability to make a difference through our corporate social responsibility activities
As a Luxury Guest Experience Specialist with Sofitel Adelaide, you can expect a competitive salary ranging from $70,000 to $90,000 per annum, depending on experience and qualifications.
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Luxury Guest Experience Specialist
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