Luxury Guest Experience Ambassador

1 week ago


Adelaide, South Australia SOFITEL Full time
About Sofitel Adelaide

Located in the heart of Adelaide, Sofitel Adelaide is a renowned hotel that combines modern luxury with classic French elegance. As a pioneer in hospitality, we strive to provide exceptional experiences for our guests.

We are seeking a highly skilled Luxury Guest Experience Ambassador to join our team. This role involves providing personalized service to VIPs, loyal guests, and members of Accor programs.

Job Description

The Luxury Guest Experience Ambassador acts as a key communication link between hotel management and guests, coordinating preferences, requests, and stay details. This position requires excellent interpersonal skills and the ability to remain composed under pressure.

You will be responsible for managing the Voice of the Guest platform, including sentiment analysis and responses. Your primary goal is to ensure that our luxury standards and guest journey expectations are met.

Requirements
  • 3+ years of experience in luxury service or customer experience delivery in a similar setting
  • Prior experience working in busy operating environments
  • Guest-oriented personality with exceptional interpersonal skills
  • Demonstrated ability to use technology and CX platforms
Benefits

As a member of our Heartists program, you will enjoy a range of benefits, including:

  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Fully laundered uniform provided
  • Free 24-hour access to our Employee Assistance Program
Salary and Location

We offer a competitive salary of approximately AUD $70,000 - $90,000 per annum, depending on experience. The position is based in Adelaide, South Australia.



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