Customer Service Officer

4 weeks ago


Adelaide, South Australia Central Adelaide Local Health Network Full time

The Central Adelaide Local Health Network is seeking a skilled Customer Service Officer to provide exceptional administrative support to clients, staff, and visitors across the Royal Adelaide Hospital and The Queen Elizabeth Hospital. As a key member of our team, you will be responsible for responding to general frontline and telephone enquiries through the Switchboard, initiating paging, responding to emergency phones, and sending prompt messages in accordance with departmental policies and procedures.

This is an exciting opportunity to join a dynamic team that values customer-focused care and world-class research. With access to Fitness Passport, attractive salary packaging, and opportunities for career development, we offer a rewarding work environment that promotes diversity and flexibility. If you are a motivated individual with excellent communication skills, we encourage you to apply.

As a Customer Service Officer, you will play a vital role in delivering high-quality administrative services to our patients, families, and healthcare professionals. You will be responsible for:

  • Providing accurate and timely responses to client inquiries
  • Initiating paging and responding to emergency phone calls
  • Sending prompt and appropriate messages in accordance with departmental policies and procedures

In addition to your excellent communication skills, you will possess:

  • A current National Police Clearance (NPC)
  • Immunisation screening as indicated in the role description

We welcome applications from Aboriginal and Torres Strait Islander individuals who share our commitment to promoting diversity and inclusion. If you are interested in this opportunity, please submit your application by 11:55 pm on the advertised closing date. We look forward to receiving your application.



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