Customer Service Operations Coordinator
3 weeks ago
About Us
At Aliaxis, we are a global leader in manufacturing and distribution of fluid handling solutions. Our Australian arm, Vinidex, is the country's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe, and PP pipe systems.
We are seeking a talented individual to join our team as a Customer Service Operations Coordinator, embarking on an exciting change to our internal operating systems.
This contract position will act as an all-around service and administration expert to assist with customer service and administrative tasks, supporting established service specialists during the training and implementation period.
Responsibilities:
• Perform general administrative duties, including office organization and coordination
• Handle phone and email enquiries, providing exceptional customer service and support
• Assist with basic customer order management, ensuring timely and accurate delivery
• Liaise with key internal stakeholders, including Territory Managers and Supply Chain, regarding customer queries
• Maintain and enhance overall customer experience, driving satisfaction and loyalty
Requirements:
• Strong customer service focus, with exceptional critical thinking and conflict resolution skills
• Strong attention to detail and accuracy, with excellent communication and literacy skills
• Ability to work proactively and autonomously, with demonstrated experience using computer systems, specifically CRM and MS Office
Benefits:
• Access to our Employee Assistance Program for staff and family members
• Global organisation with career development opportunities and a competitive salary of $60,000 - $80,000 per annum
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