Customer Service Representative

2 weeks ago


Adelaide, South Australia Rentokil Initial Full time

We are seeking a talented Customer Service Representative to join our team in Adelaide on a full-time permanent basis. This role will see you leverage your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

This role's primary function is retaining customers and building long-term relationships.

The core responsibilities of this role include:

  • Providing support to national and key clients
  • Drawing up contracts for services offered
  • Processing purchase orders
  • Planning and booking technician jobs for smooth client service
  • Liaising with customers on a daily basis
  • Processing enquiries efficiently and pro-actively resolving client issues
  • Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
  • Making outgoing calls to our existing client database to promote our products and services

The successful candidate will have:

  • Previous working experience in a similar role (customer service/administration/account management)
  • Experience in customer retention
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • A love of working in a team environment

The estimated annual salary for this role is $65,000 - $75,000 AUD, depending on experience.

Rentokil Initial is a leading company in the industry, offering a wide range of learning and development programmes for colleagues to enhance their skills.

If you're looking for a supportive company culture and a great opportunity for your career, we encourage you to apply for this exciting role.



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