Customer Service Team Member
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at TSA Group.
This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy interacting with customers, and take pride in delivering exceptional service.
Responsibilities:
- Respond to customer inquiries and concerns via phone, ensuring prompt resolution and satisfaction.
- Provide expert guidance on Telstra products and services, recommending solutions tailored to customers' needs and preferences.
- Foster strong relationships by actively listening, empathizing, and communicating effectively.
- Take ownership of issues, demonstrating confidence and skills to de-escalate complex situations.
- Be available and flexible to meet the needs of our customers, adapting to changing circumstances.
Requirements:
- Full-time commitment required.
- Able to work from home 2 days a week and in the office 3 days a week.
- Attend a comprehensive 5-week paid training program.
- Based in Adelaide, able to commute or work remotely as needed.
- Excellent communication, problem-solving, and interpersonal skills.
- Open to learning new skills and embracing change.
- Demonstrate resilience, adaptability, and a solution-focused mindset.
- Adept at multitasking, navigating computer systems efficiently, and meeting deadlines.
- Have a reliable internet connection and suitable work-from-home setup.
- Availability to work Monday – Friday between 7:30 AM – 6:30 PM.
Benefits:
- A competitive estimated salary range: $65,000 - $85,000 per annum.
- Opportunities for professional growth and development within a dynamic team.
- A supportive work environment that values collaboration, innovation, and customer satisfaction.
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