Customer Service Liaison
1 month ago
About the Role:
We are seeking a skilled and professional Customer Service Liaison to join our team at a prominent Federal Government Agency. As a key member of our customer service team, you will be responsible for providing exceptional support to clients and customers through inbound and outbound calls.
Key Responsibilities:
- Provide high-level customer service and support via telephone and written correspondence
- Liaise with clients to understand their concerns, questions, and feedback
- Provide guidance, support, and advice tailored to individual needs
- Analyse and interpret information to make informed decisions
- Assist with first contact resolution and complex case management
- Effectively research information and share with multiple stakeholders
- Provide telephone communication and written correspondence
- Maintain accurate records within the Customer Relationship Management System (CRM)
About You:
- Strong contact centre and/or customer service experience (1-2 years in a call centre position is highly desirable)
- Data entry skills - ability to quickly and accurately enter data into the system
- Excellent written and verbal communication skills
- Excellent punctuality and attendance
- Able to remain calm and professional in high-pressure situations
Benefits:
As a contractor with Randstad, you will enjoy a range of benefits, including:
- Three pay runs per week ensuring timely payment
- Access to our My Randstad portal for easy payslip access
- Exclusive access to roles before they go to market
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, and Hoyts Cinemas
- Access to our employee assistance program services, including counselling services
What We Offer:
We are proud to offer equal employment opportunities and embrace diversity to the benefit of all. We actively encourage applications from any background.
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