Customer Service Liaison

1 week ago

Adelaide, South Australia Randstad Full time

About the Role:

We are seeking a skilled and professional Customer Service Liaison to join our team at a prominent Federal Government Agency. As a key member of our customer service team, you will be responsible for providing exceptional support to clients and customers through inbound and outbound calls.

Key Responsibilities:

  • Provide high-level customer service and support via telephone and written correspondence
  • Liaise with clients to understand their concerns, questions, and feedback
  • Provide guidance, support, and advice tailored to individual needs
  • Analyse and interpret information to make informed decisions
  • Assist with first contact resolution and complex case management
  • Effectively research information and share with multiple stakeholders
  • Provide telephone communication and written correspondence
  • Maintain accurate records within the Customer Relationship Management System (CRM)

About You:

  • Strong contact centre and/or customer service experience (1-2 years in a call centre position is highly desirable)
  • Data entry skills - ability to quickly and accurately enter data into the system
  • Excellent written and verbal communication skills
  • Excellent punctuality and attendance
  • Able to remain calm and professional in high-pressure situations

Benefits:

As a contractor with Randstad, you will enjoy a range of benefits, including:

  • Three pay runs per week ensuring timely payment
  • Access to our My Randstad portal for easy payslip access
  • Exclusive access to roles before they go to market
  • Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, and Hoyts Cinemas
  • Access to our employee assistance program services, including counselling services

What We Offer:

We are proud to offer equal employment opportunities and embrace diversity to the benefit of all. We actively encourage applications from any background.

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