Customer Service Liaison

2 months ago


Adelaide, South Australia Rentokil Initial Full time

Rentokil Initial is seeking a skilled Customer Service Consultant to provide exceptional customer experiences in Adelaide. This permanent full-time position reports directly to the Customer Service Team Lead.

The ideal candidate will utilise their customer service expertise to build strong relationships, work closely with technicians on scheduling, and make proactive outbound calls to promote our services.

Key Responsibilities:

  • Deliver exceptional customer satisfaction by taking ownership of customer queries and resolving them efficiently.
  • Proactively engage with existing customers to promote our products and services.
  • Provide a high level of customer service as the first point of contact for customer enquiries via phone and email.
  • Achieve a high degree of accuracy while scheduling appointments for residential customers.
  • Convert incoming enquiries into sales opportunities using excellent verbal and written communication skills.
  • Meet sales targets and deadlines while working collaboratively as part of a team.
  • Maintain accurate documentation of all relevant information on the CRM.
  • Ensure customer records and details are up-to-date and compliant.

    The Ideal Candidate:

    • Must have experience working in a call centre environment.
    • Proven track record in phone sales and converting enquiries into sales.
    • Ability to work with multiple web-based databases and email programs.
    • Excellent verbal and electronic communication skills.
    • Capable of working calmly under pressure while multitasking.
    • Proven problem-solving skills.
    • Ability to work effectively in a team environment.
    • Professional, reliable, and punctual.

    What We Offer:

    • Competitive salary and bonus/commissions structure.
    • A supportive and friendly work environment.
    • Access to staff benefits and discount programs.
    • Comprehensive training and development opportunities.
    • Ample on-site car parking.

    The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen, and reference checks.



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