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Reservations Coordinator

2 months ago

South Yarra, Victoria, Australia Accor Full time
Reservations Coordinator Job Description

We are seeking a highly organized and detail-oriented Reservations Coordinator to join our team at The Como Melbourne. As a key member of our reservations team, you will be responsible for coordinating the final details of events, taking final pre-payments, and ensuring all deposits are received prior to arrival.

Key Responsibilities:

  • Coordinate event details, including rooming lists, arrival times, and meal preferences
  • Take final pre-payments and ensure all deposits are received prior to arrival
  • Compile event orders and run event order meetings
  • Liaise with other departments to ensure group requirements and special requests are actioned
  • Monitor group reservations and ensure all invoicing is complete in a timely manner
  • Send reminders to clients as needed

Requirements:

  • Excellent communication and organizational skills
  • Ability to manage multiple tasks and priorities
  • Strong knowledge of hotel operations and event planning
  • Experience using a Property Management System (PMS) such as Opera
  • Availability to work Monday to Friday and some weekends as rostered

About Accor:

Accor is the world's largest and fastest-growing hotel group, with a network of over 4,000 properties in more than 90 countries. We offer exceptional opportunities for career development and a warm and welcoming culture.

Why Work with Us:

We are committed to providing meaningful employment, excellent working conditions, and promoting the development of all people, including those with disabilities. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.