Reservations Coordinator

4 weeks ago


South Yarra, Victoria, Australia Accor Full time

Reservations Agent Role

We are seeking a skilled Reservations Agent to join our team at The Como Melbourne, a 5-star hotel located in the heart of Melbourne.

Key Responsibilities

  • Coordinate event details and ensure seamless execution
  • Manage event orders and run meetings to discuss requirements
  • Process payments and handle administrative tasks related to events
  • Meet and greet clients, ensuring their needs are met
  • Send proposals and contracts to clients
  • Update group information and create group masters
  • Follow up on missing information and liaise with other departments
  • Ensure timely invoicing and deposits
  • Cross-check accounts and finalize or send final accounts
  • Send reminders to clients as needed

Requirements

  • Ability to manage time and handle multiple tasks
  • Strong customer service skills and ability to surprise guests
  • Confidence in approaching people and initiating conversation
  • Knowledge of hotel conferencing and events administration
  • Experience using a PMS such as Opera is preferred

About Us

The Como Melbourne is part of the Accor Group, a global hotel chain with a network of over 4000 properties in 90 countries. We offer exceptional opportunities for career development and a warm and welcoming culture.



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