Portfolio Group Reservations Agent

5 months ago


South Wharf, Australia AccorHotel Full time

**Company Description**
Novotel Melbourne South Wharf features a golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining & Bar, and Allora Café. The hotel has direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the DFO Centre, with 180+ retail brands. Mr. Carpano Dining and Bar was named after Italian distiller Antonio Carpano, the inventor of Vermouth. Our restaurant offers a curated menu of rustic and seasonal Italian dishes and we welcome hotel guests, convention visitors, and the Melbourne community to experience a delicious and welcoming dining experience.

We are seeking a highly motivated and detail-oriented Portfolio Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf. As a Group Reservations Agent, you will play a key role in ensuring the seamless coordination of group bookings and reservations, providing exceptional customer service to both our clients and internal teams, within our portfolio hotels.

Key duties include:

- Responsible for the management of all group bookings of 10 rooms or more that do not require catering (with the exception of breakfast) at Novotel Melbourne South Wharf and Ibis Melbourne Glen Waverley
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback
- Performs all reservations duties including making and entering reservations
- Ensures a clear line of communication with other departments for special requests or other reservation-related matters

**Qualifications**
- Skills Experience in a Front Office or Reservations role is preferred
- Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera PMS is advantageous
- Ability to work independently and demonstrated initiative in a dynamic environment
- Time management skills with the ability to multitask
- Flexibility to work a variety of shifts including mornings, nights, weekends and holiday periods

Applicants must have rights to work for any employer in Australia. We are unable to sponsor or take over sponsorship of an employment visa.
**Additional Information** Benefits and Perks**
- Worldwide accommodation and food & beverage discounts for you, your family and friends
- Extensive employee benefits & special rates with our partnership brands
- Recognition including a complimentary hotel stay on each anniversary
- Training and career development opportunities

**Why work for ACCOR?**

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Applicants must be authorized to work for any employer in Australia. We are unable to sponsor or take over sponsorship of an employment visa at this time.



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