Porter and Concierge

5 days ago


Brisbane, Queensland, Australia Stamford Hotels and Resorts Full time
About the Role

We are seeking a professional Porter and Concierge to join our Front Office team on a Full-Time basis. As part of the Porter and Concierge team, you will be responsible for providing positive guest experiences through welcoming and assisting guests, being an ambassador for Stamford Plaza Brisbane and explaining hotel facilities and anticipating guest needs.

Duties and Responsibilities
  • Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings
  • Up sell and suggestive sell to enhance the guest's experience
  • Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail
  • Presentation standards are impeccable and in accordance with organisational policy and guidelines
  • Assist guests with luggage and valet parking
  • Confident in dealing with high profile guests and their entourage
  • Confidentiality in dealing with guest information
  • Have an eye for detail
  • Be one step ahead of the guest, knowing what they need before having to ask
  • Always deliver exceptional 5-star customer service and ensure it is maintained throughout your team
  • Be extremely team orientated
  • Work a variety of shifts including weekends and public holidays
Skills and Experience
  • Experience in a similar role is favoured but not essential, preferably within a 4- or 5-star environment
  • Strong understanding of hotel operations and aspects of the Front Office Department
  • Excellent communication and interpersonal skills in order to provide exceptional customer service to our guests
  • Experience using Opera property management system is desirable
  • Must be an Australian Resident or have the right to work full time
  • Must have a Full Drivers Licence, and be able to drive manual and automatic vehicles confidently
  • Must be able to lift a minimum of 20kg
Culture and Benefits

Our company values are built around our 'Knight's Head' Logo, conceived from our founder Sir Stamford's family crest. We strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive:

  • Great career opportunities and development
  • Food & Beverage discounts in all F&B outlets within the hotels
  • Complimentary shift meals
  • Laundered uniforms fresh each shift

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