Porter / Concierge

2 months ago

Brisbane, Australia Stamford Hotels and Resorts Full time

About Us

Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb

About the Role 

We are currently seeking a professional Porter and Concierge to join our Front Office team on a Full-Time basis. As part of the Porter and Concierge team, you will be responsible for providing positive guest experiences through welcoming and assisting guests, being an ambassador for Stamford Plaza Brisbane and explaining hotel facilities and anticipating guest needs. Your ability to be able to deal with various types of guests and being able to recognise their differing needs will stand you in good stead for this role. 

Duties and Responsibilities

  • Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings
  • Up sell and suggestive sell to enhance the guest’s experience
  • Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail
  • Presentation standards are impeccable and in accordance with organisational policy and guidelines
  • Assist guests with luggage and valet parking
  • Confident in dealing with high profile guests and their entourage
  • Confidentiality in dealing with guest information
  • Have an eye for detail
  • Be one step ahead of the guest, knowing what they need before having to ask
  • Always deliver exceptional 5-star customer service and ensure it is maintained throughout your team
  • Be extremely team orientated
  • Work a variety of shifts including weekends and public holidays

Skills and Experience

  • Experience in a similar role is favoured but not essential, preferably within a 4- or 5-star environment
  • Strong understanding of hotel operations and aspects of the Front Office Department
  • Excellent communication and interpersonal skills in order to provide exceptional customer service to our guests
  • Experience using Opera property management system is desirable
  • Must be an Australian Resident or have the right to work full time
  • Must have a Full Drivers Licence, and be able to drive manual and automatic vehicles confidently
  • Must be able to lift a minimum of 20kg

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive:

  • Great career opportunities and development 
  • Food & Beverage discounts in all F&B outlets within the hotels
  • Complimentary shift meals
  • Be dedicated to providing 5-star customer service with flair & showmanship
  • Laundered uniforms fresh each shift

#spb

Apply Now

  • Porter

    3 days ago

    Brisbane, Queensland, Australia Marriott Full time

    Job SummaryWe are seeking a skilled and friendly Porter to join our Concierge team at The Westin Brisbane. As a Porter, you will be responsible for providing exceptional guest experiences and ensuring a seamless arrival and departure process.Key ResponsibilitiesGuest ServicesProvide warm and welcoming greetings to guests upon arrival and departureAssist...

  • Porter

    7 days ago

    Brisbane, Queensland, Australia Marriott Full time

    Job SummaryWe are seeking a skilled and friendly Porter to join our Concierge team at The Westin Brisbane. As a Porter, you will be responsible for providing exceptional guest experiences and ensuring a smooth arrival and departure process.Key ResponsibilitiesGuest ServicesProvide outstanding guest experiences, ensuring a warm and welcoming arrival and...

  • Porter

    5 months ago

    Brisbane, Australia Hilton Full time

    **Description - Internal** A Porter welcomes Guests, assists with arrival and departure procedures, offers current information to guests as requested, delivers and collects luggage, valet parks vehicles as well as a multitude of daily tasks. **What will I be doing?** As a Porter, you will serve on the Guest Services and Front Office Teams to meet Guest...

  • Porter

    5 months ago

    Brisbane, Australia Hilton Full time

    Porter A Porter welcomes Guests, assists with arrival and departure procedures, offers current information to guests as requested, delivers and collects luggage, valet parks vehicles as well as a multitude of daily tasks. **What will I be doing?** As a Porter, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and...

  • Vincent - Casual Porter/concierge

    3 months ago

    Brisbane, Australia Crystalbrook Collection Full time

    You love connecting with the guests - Join Australia's leading sustainable Hotel brand - Great team, great benefits, and group wide discounts! **The Opportunity**: Are you passionate about connecting with guests, and working in a beautiful 5 star hotel? We have the opportunity to welcome a - Brave and Bold_ porter to Crystalbrook Vincent. Unleash your...

  • Concierge Supervisor

    3 months ago

    Brisbane, Australia Hyatt Regency Brisbane Full time

    Summary **About Hyatt Regency Brisbane** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. Located on Queen Street Mall, five-star Hyatt Regency Brisbane is...

  • Porter

    5 months ago

    Brisbane, Australia Hilton Full time

    A Porter welcomes Guests, assists with arrival and departure procedures, offers current information to guests as requested, delivers and collects luggage, valet parks vehicles as well as a multitude of daily tasks. **What will I be doing?** As a Porter, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and...

  • Porter

    3 months ago

    Brisbane, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23127557 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Company** The more you travel, the more your well-being can...

  • Porter

    3 months ago

    Brisbane, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23144285 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **Company** The more you travel, the more your well-being...

  • Porter and Concierge

    6 days ago

    Brisbane, Queensland, Australia Stamford Hotels and Resorts Full time

    About the RoleWe are seeking a professional Porter and Concierge to join our Front Office team on a Full-Time basis. As part of the Porter and Concierge team, you will be responsible for providing positive guest experiences through welcoming and assisting guests, being an ambassador for Stamford Plaza Brisbane and explaining hotel facilities and anticipating...

  • Hotel Porters

    3 months ago

    South Brisbane, Australia Emporium Hotels Full time

    Are you looking for the next step in your career in hotels? Emporium Hotel South Bank is looking for an enthusiastic, passionate, and experienced Porter to join our exceptional Concierge team! Located in the Southpoint precinct, Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for, while an abundance of...

  • Porter

    3 months ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23108815 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Company** The more you travel, the more your well-being can get left behind. But there's a...

  • Porter

    4 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24147278 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **WELCOME TO WESTIN** Begin your journey with us as a** PORTER **within our Concierge team...

  • Concierge Team Lead

    7 days ago

    Brisbane, Queensland, Australia Hilton Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge Leader to join our team at Hilton Hotels. As a key member of our hospitality operations team, you will be responsible for delivering exceptional guest experiences and leading a team of porters to provide outstanding service.Key ResponsibilitiesLead a team of porters to deliver exceptional...

  • Concierge Team Lead

    3 days ago

    Brisbane, Queensland, Australia Hilton Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge Leader to join our team at Hilton Hotels. As a key member of our hospitality operations team, you will be responsible for delivering exceptional guest experiences and leading a team of porters to provide outstanding service.Key ResponsibilitiesLead a team of porters to deliver exceptional...

  • Porter - Guest Services

    2 hours ago

    Brisbane, Queensland, Australia Marriott Full time

    Job SummaryWe are seeking a skilled Porter to join our team at The Westin Brisbane. As a Porter, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests.Key ResponsibilitiesAnticipate and meet the needs of guests, including luggage transportation and assistance with loading/unloading...

  • Concierge

    5 months ago

    Brisbane, Australia Grupo Mantra Full time

    Situated beachfront in one of Tropical North Queenslands most desirable holiday destinations, idyllic Palm Cove, Peppers Beach Club & Spa combines beautifully appointed accommodation with five star facilities. With the magical Great Barrier Reef, Daintree Rainforest and pristine beaches at your doorstep, this is a rare opportunity to live and work in...

  • Porter

    3 months ago

    Brisbane, Australia PULLMAN Full time

    Company Description Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The...

  • Porter

    3 months ago

    Brisbane, Australia AccorHotel Full time

    **Company Description** Who we are** Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2...

  • Porter - Luxury Hotel Experience

    7 days ago

    Brisbane, Queensland, Australia Accor Full time

    About the Role:We are seeking a highly skilled and enthusiastic Porter to join our team at Accor Hotels in Brisbane CBD. As a Porter, you will be the face of our hotel, providing exceptional service to our guests and ensuring a seamless experience from arrival to departure.Key Responsibilities:Engage with guests on arrival, departure, and during their stay...