Porter

5 months ago

Brisbane, Australia AccorHotel Full time

**Company Description**
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Be the face of the hotel, the key point of contact for guests arriving and departing the hotel, and liaise with guests to ensure an exceptional level of luxury service is delivered. Create the Magnifique Moments that last

As a Porter, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive.

What you'll be doing:

- Engage with our guests on arrival, departure and during their stay through reception and concierge duties
- Receive guest vehicles and luggage and ensure care is taken to move them to their next destination
- Provide recommendations and information about Brisbane and its surrounds to our guests
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Provide exceptional service and product knowledge to proactively upsell hotel products and services.

**Qualifications**
- A true desire to work, grow and develop in the guest facing operations of a luxury city hotel
- An enthusiastic approach, excellent attention to detail and superior customer service skills
- Strong communication skills, both verbal and written
- Friendly personality paired with professionalism and a high standard of personal presentation
- Open manual driver’s license
- Physical strength with the ability to safely lift and carry heavy items
- Ability to work varied shifts from early mornings to late evenings, including weekends.

**Additional Information**
We live by our Heartist principles, that is, we embrace the essence of the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

Sofitel Brisbane Central offers ambassadors career development opportunities within the hotel and the broader Accor Group. We boast strong connections within a network of luxury hotels across the Accor Group that is collectively known as "La Maison" (French for "The House"). This allows ambassadors direct access to world-class expertise from top minds in luxury hospitality.

As a Sofitel Heartist, you will also be rewarded with**:

- Career development opportunities within the largest hotel group in the Pacific
- Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
- Complimentary hotel stay package to celebrate your work anniversary
- Secure parking in the centre of Brisbane for only $10 per day
- Direct access to Central train station
- Complimentary food in the ambassador dining room
- Laundered uniforms.

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