Hotel Porters

6 months ago

South Brisbane, Australia Emporium Hotels Full time

Are you looking for the next step in your career in hotels? Emporium Hotel South Bank is looking for an enthusiastic, passionate, and experienced Porter to join our exceptional Concierge team

Located in the Southpoint precinct, Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for, while an abundance of premium food and beverage options leave guests spoilt for choice. Luxury awaits

As Brand Ambassadors of our 5-star boutique hotel, our Porters play a crucial role in the delivery of our Emporium Service Promise of Exquisite Stays.

Reporting to the Chief Concierge, your key responsibilities include:
The provision of exquisite service to all guests;
Welcome of all guests with a focus on coordination of vehicles, handling luggage (delivery to rooms and storage) and assisting guests with enquiries and requests;
Valet parking a variety of vehicles (Note: an unrestricted open manual licence is a mandatory requirement of this role);
Offering informed advice of both hotel and local Southbank-Brisbane area;
Meeting guests & Emporium Southpoint Apartment Occupant’s needs with an 'above and beyond' approach to every request.

To achieve success, you will possess:
Extensive luxury vehicle driving experience;
The ability to think on your feet amid fast-paced operations and develop and a solution focused approach to any situation;
Can efficiently take delegation tasks instruction in a fast-moving environment;
Previous experience in a 5-star hotel environment is highly regarded;
A passion for guest service and the professionalism required to work in a five-star hotel environment;
Pride in personal presentation;
Availability to work over a 7-day roster, including nights and weekends;
Strong communication skills;
A willingness to deliver exquisite stays for our guests, every time, every shift
Manual licence;
Fully vaccinated;
Eligibility to work in Australia.

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