Concierge Team Lead

2 days ago


Brisbane, Queensland, Australia Hilton Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Concierge Leader to join our team at Hilton Hotels. As a key member of our hospitality operations team, you will be responsible for delivering exceptional guest experiences and leading a team of porters to provide outstanding service.

Key Responsibilities
  • Lead a team of porters to deliver exceptional service to all guests at all times and in all circumstances.
  • Manage the daily operations of the concierge department, including the valet parking of vehicles and ensuring all team members are prepared and well-informed to deliver exceptional guest experiences.
  • Keep up to date with local restaurants, attractions, and events and create training opportunities for the team to stay informed.
  • Provide supervisory assistance and administrative support, while always demonstrating a hands-on approach within all aspects of operations.
  • Ensure all guest requests, inquiries, and complaints are managed promptly and completely.
Requirements
  • Previous experience within the hotel, leisure, or retail sector.
  • Fluent in the English language to communicate professionally with guests and team members.
  • Calm, efficient, and able to work well under pressure.
  • Excellent interpersonal and communication skills.
  • Passion for delivering exceptional guest experiences.
Culture

At Hilton Hotels, we are committed to creating a culture that values hospitality, integrity, leadership, teamwork, ownership, and now. We believe in empowering our team members to be their most authentic selves and lead a balanced life. If you share our values and are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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