Porter

9 months ago


Brisbane, Australia Hilton Full time

**Description - Internal**

A Porter welcomes Guests, assists with arrival and departure procedures, offers current information to guests as requested, delivers and collects luggage, valet parks vehicles as well as a multitude of daily tasks.

**What will I be doing?**

As a Porter, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel. A Porter will complete the following tasks:

- Welcome Guests on arrival and assist them during their stay
- Manage Guest luggage
- Receive and deliver mail and messages for the hotel and Guests
- Prepare the lobby information board on a daily basis
- Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
- Provide support to the Concierge as required in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service

**What are we looking for?**

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience working within the hotel, leisure, and/or retail sector
- Excellent personal presentation
- Strong communication skills
- Energetic and enthusiastic
- Attentive to detail


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