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Concierge Leader

2 months ago

Brisbane, Queensland, Australia Hilton Hotels Full time
Concierge Leader Job Description

We are seeking a skilled Concierge Leader to join our team at Hilton Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities:

  • Lead a team of Porters to provide outstanding service to all guests
  • Manage the daily operations of the concierge department, including the valet parking of vehicles
  • Stay up-to-date with local restaurants, attractions, and events to create training opportunities for the team
  • Provide supervisory assistance and administrative support to ensure all team members are prepared to deliver exceptional guest experiences
  • Manage guest requests, inquiries, and complaints in a prompt and professional manner

Requirements:

  • Previous experience in the hotel, leisure, or retail sector
  • Fluent in English to communicate professionally with guests and team members
  • Calm, efficient, and able to work well under pressure
  • Excellent interpersonal and communication skills
  • Passion for delivering exceptional guest experiences

About Hilton Hotels:

Hilton Hotels is a world-renowned hospitality company that values its team members and strives to create a positive work environment. We offer a range of benefits, including unbeatable team member travel programs, great culture, generous discounts, and career growth opportunities.