Principal ServiceNow Consultant

1 month ago

Canberra, ACT, Australia Fujitsu Full time
About the Role

The Principal ServiceNow Consultant is responsible for leading digital and business transformation across various industries. This consulting role focuses on Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management.

This position is based in Canberra and open for multiple locations across Australia.

Key Responsibilities
  1. Client Engagement: Build strong relationships with business leaders, aligning ServiceNow with their digital transformation goals.
  2. Pre-Sales Support: Participate in pre-sales activities, including building proof of concepts, customer demos, and high-level designs.
  3. Consultant Development: Mentor and support consultants, delegating tasks, providing feedback, and uplifting capability in new areas.
  4. Technical Delivery: Lead successful client engagements, guiding configurations, establishing technical governance, and promoting instance health for ServiceNow deployments.
  5. Solution Adoption: Influence clients to adopt additional Services, such as CASE, Rapid Seeds, and ServiceNow modules.
  6. Collaboration: Build strong relationships with ServiceNow teams and clients to ensure effective go-lives, adoption, and ongoing support.
  7. Thought Leadership: Contribute to the continuous improvement of processes and best practices, offering industry insights and fostering client trust.
Requirements and Experience
  1. Cultural Competency: 4+ years of experience embracing cultural perspectives and promoting workplace equality and diversity.
  2. ServiceNow Expertise: 6+ years leading end-to-end ServiceNow deployments across multiple modules, working directly with executive sponsors.
  3. Pre-Sales Leadership: 5+ years in pre-sales activities, understanding customer pain points, and delivering well-reasoned solutions.
  4. Demo Experience: 2+ years delivering pre-sales solution demos tailored to customer use cases.
  5. Team Leadership: Experience inspiring teams, succession planning, and fostering professional development.
  6. Client Relationship Management: Proven success in building high customer satisfaction and recognized contributions to client outcomes.
  7. Remote Collaboration: Experience working with remote teams across the APJ region.
  8. Project Management: Strong background managing project scope, profitability, contracts, and change requests.
  9. Senior Engagement: Lead customer engagements as the senior technical/functional expert, providing ServiceNow expertise, quality assurance, and peer review.
Qualifications
  • Education: Degree in IT, Computer Science, or a relevant field.
Certifications
  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) in IT Service Management (ITSM) + 1 other CIS
  • ITIL Foundation
  • ServiceNow pre-sales accreditation in 2+ product lines.
  • Preferred: Certified Scrum Master or PMP certification.
  • Requirement: Must be an Australian Citizen.
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We constantly strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

  • We put people first. We believe in the power of diversity to drive innovation, as demonstrated by our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.
  • Tailored career paths. We offer personalized growth and development across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation both regionally and globally.
  • Best-in-class rewards. Our programs include flexible work, volunteering leave, and recognition programs.
  • We live our values of aspiration, trust, and empathy, every day.

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