Digital Transformation Lead

3 days ago

Canberra, ACT, Australia Fujitsu Full time

We Are Fujitsu

Fujitsu is a global leader in technology and business solutions, dedicated to transforming organizations and the world around us. With a long heritage of innovation and expertise, we continuously work to contribute to the growth of society and our customers.

About The Role:

As a Principal ServiceNow Consultant at Fujitsu, you will be responsible for leading digital transformation across various industries. This consulting role focuses on Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. You will be a key player in driving innovation and delivering impactful solutions through your deep expertise in ServiceNow, fostering client relationships and providing leadership across consulting engagements.

The position is based in Canberra, with opportunities for remote collaboration across the APJ region.

Responsibilities And Accountabilities:

  • Client Engagement: Build strong relationships with business leaders, aligning ServiceNow with their digital transformation goals. Translate business objectives into customer roadmaps and define solutions for success.
  • Pre-Sales Support: Participate in pre-sales activities, including building proof of concepts, customer demos, and high-level designs.
  • Consultant Development: Mentor and support consultants (Enablers), delegating tasks, providing feedback, and uplifting capability in new areas.
  • Technical Delivery: Lead successful client engagements, guiding configurations, establishing technical governance, and promoting instance health for ServiceNow deployments.
  • Solution Adoption: Influence clients to adopt additional Services, such as CASE, Rapid Seeds, and ServiceNow modules.
  • Collaboration: Build strong relationships with ServiceNow teams and clients to ensure effective go-lives, adoption, and ongoing support.
  • Thought Leadership: Contribute to the continuous improvement of processes and best practices, offering industry insights and fostering client trust.

Requirements And Experience:

  • Cultural Competency: 4+ years of experience embracing cultural perspectives and promoting workplace equality and diversity.
  • ServiceNow Expertise: 6+ years leading end-to-end ServiceNow deployments across multiple modules, working directly with executive sponsors.
  • Pre-Sales Leadership: 5+ years in pre-sales activities, understanding customer pain points, and delivering well-reasoned solutions.
  • Demo Experience: 2+ years delivering pre-sales solution demos tailored to customer use cases.
  • Team Leadership: Experience inspiring teams, succession planning, and fostering professional development.
  • Client Relationship Management: Proven success in building high customer satisfaction and recognized contributions to client outcomes.
  • Remote Collaboration: Experience working with remote teams across the APJ region.
  • Project Management: Strong background managing project scope, profitability, contracts, and change requests.
  • Senior Engagement: Lead customer engagements as the senior technical/functional expert, providing ServiceNow expertise, quality assurance, and peer review.

Qualifications:

  • Education: Degree in IT, Computer Science, or a relevant field.

Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) in IT Service Management (ITSM) + 1 other CIS
  • ITIL Foundation
  • ServiceNow pre-sales accreditation in 2+ product lines.
  • Preferred: Certified Scrum Master or PMP certification.
  • Requirement: Must be an Australian Citizen.

Bonus Points:

  • Additional ServiceNow certifications.

Why Fujitsu?

We are committed to being an inclusive employer, promoting diversity, equity, and inclusion. We strive to create an environment where everyone feels valued and empowered to bring their full selves to work.

  • We put people first, valuing diversity and promoting equality. Our commitment to fairness and respect has earned us AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.
  • Tailored career paths, empowering individuals to grow and develop across our global organization.
  • We pride ourselves on delivering exceptional service to our customers, maintaining a strong reputation globally.
  • BEST-IN-CLASS REWARDS: Flexible work arrangements, volunteering leave, recognition programs, and more.
  • We embody the values of aspiration, trust, and empathy, making a positive impact every day.

Salary: $150,000 - $180,000 per annum

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