Technical Consultant

3 days ago

Canberra, ACT, Australia Fujitsu Full time

We Are Fujitsu, a global leader in technology and business solutions that transform organizations and the world around us. Our long heritage of bringing innovation and expertise continuously contributes to the growth of society and our customers.

The Lead Technical Consultant - ServiceNow role is responsible for leading client engagements and delivering high-quality consulting services in ServiceNow, focusing on process definition, re-engineering, and technology solutions.

Responsibilities
  • Leading client engagements, driving process definition, re-engineering, improvement, and gap analysis of current and future processes during workshops with customer sponsors and stakeholders.
  • Ensuring technology design and solutions are aligned with business requirements.
  • Working independently on engagements with the ability to manage multiple responsibilities, including engagement management, advisory, consulting, and implementation.
  • Ensuring quality assurance across configuration, processes, and documentation.
  • Developing and maintaining strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Producing high-quality documentation such as workshop materials, training materials, and solution designs.
  • Managing the scope and commercials of customer contracts, keeping customers and teams informed of any scope increases.
  • Engaging in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
  • Identifying opportunities to adopt Enable services and influence clients towards upgrading their ServiceNow platforms.
Requirements
  • Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
  • Experience across ITSM/ITOM.
  • Proven experience in leading and managing complex client engagements.
  • High customer satisfaction scores and recognition for individual contribution to customer outcomes.
  • Experience in managing and coordinating team members, providing expertise, quality assurance, and support.
  • Ability to lead bids and proposal teams for complex client opportunities.
  • Ability to deliver presentations confidently to a wide range of audiences, including board-level meetings and conferences.
  • Experience with diagnostic tools, methods, and techniques for solution delivery.
  • Strong ability to architect complex and innovative solutions that deliver value to clients.
  • Previous experience managing high-risk projects with significant change.
Qualifications
  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA, CIS, ITSM, ITOM certifications.
  • ServiceNow sales & presales accreditation in 2+ Product lines.
  • ITIL Foundation Certification.
  • NV1 or NV2 Security Clearance.

Fujitsu offers a competitive salary of AU$120,000 - AU$180,000 per annum, depending on experience, plus benefits including flexible work arrangements, professional development opportunities, and a comprehensive rewards package.

Why Fujitsu?

We are an organization with strong values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

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