Expert ServiceNow Consultant

13 hours ago

Canberra, ACT, Australia Datacom Full time
About the Role

This is an exciting opportunity to join Datacom's growing ServiceNow practice in Australia. As a ServiceNow Consultant, you will be the bridge between clients' business users, stakeholders, and implementation teams. This challenging and rewarding role requires strong analysis, design, communication, and diplomatic skills.

You will lead workshops, elicit requirements, craft solutions, and articulate complex concepts effectively. Strong stakeholder management and communication skills are essential for success in this position.

The ideal candidate will have demonstrated experience and success in a similar client-facing role. You will be responsible for leading ServiceNow workstreams, including requirements gathering, design, configuration, and support activities.

Additionally, we are looking for someone with:

  • Strong ServiceNow technical knowledge and configuration skills
  • TSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design, and SIAM
  • Knowledge and certification of any other relevant modules
  • Ability to configure Catalogue Items and design/brand the Employee Service Centre to medium complexity
  • Previous implementation project experience
  • ServiceNow Functional Certifications and CSA desirable
Why Join Us?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We pride ourselves on maintaining a dynamic, agile, and small-business feel that sets us apart from larger organisations.

We value our people and provide a range of benefits, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You will have the opportunity to learn, develop your career, connect, and bring your true self to work in a collegial, flat-structured environment.

We operate at the forefront of technology, helping Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges. With Datacom, you will never run out of interesting new challenges and opportunities.

We strive to create an inclusive and welcoming workplace for everyone, taking pride in the steps we have taken and continue to take to make our environment fun and friendly.

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