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Senior ServiceNow Consultant

2 months ago

Canberra, ACT, Australia Fujitsu Full time

About the Role


The Senior Consultant - ServiceNow is a key position within our team, responsible for delivering cutting-edge ServiceNow solutions to our clients. We are seeking an expert with a strong background in ServiceNow design and development, who can lead our clients through innovative solutions and drive business outcomes.


Responsibilities



  • Client Engagement: Participate in client workshops, gathering requirements, and providing tailored solutions that meet customer needs.
  • Solution Design: Collaborate in functional and technical design workshops, ensuring designs align with out-of-the-box functionality and custom requirements.
  • Implementation: Oversee the implementation of ServiceNow solutions, adhering to best practices and project timelines.
  • Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations.
  • Process Improvement: Contribute to automation and process improvement efforts, including risk management and solution evaluation.
  • Mentoring: Mentor junior professionals, helping to uplift their skills and capabilities.
  • Certification: Pursue additional Certified Implementation Specialist (CIS) certifications within various ServiceNow product lines.

Requirements and Experience



  • Minimum 4+ years of experience in ServiceNow design and development in a client-facing role environment.
  • Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
  • Strong business acumen, problem-solving ability, and excellent communication skills.
  • Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
  • Experience with both Waterfall and Agile methodologies.
  • Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

Qualifications and Certifications



  • IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow CSA and CIS ITSM.
  • ITIL Foundation Certified.

Why Fujitsu?


We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.



  • We put people first. We believe in the power of diversity to drive innovation and our commitment to equality, equity, and inclusion.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.