Digital Transformation Expert

1 month ago

Canberra, ACT, Australia ServiceNow Full time
About ServiceNow

At ServiceNow, we are accelerating platform adoption and improving customer outcomes. We achieve this through a portfolio of services delivered by outstanding consultants, using our ecosystem of partners, leading practices, methodologies, and tools based on our experiences from thousands of customer engagements.

Job Title: Digital Transformation Expert - CanberraJob Description:

We are seeking an experienced Digital Transformation Expert to join our Customer Outcomes team in Canberra. As a key member of our team, you will be responsible for developing C-level executive relationships and relationship management across 1-3 customers. Your primary objective will be to improve Customer Outcomes at these managed accounts, leading to customer product adoption, renewals, and expansion of ServiceNow offerings with the account.

  • Service 1-3 large enterprise customers
  • Develop executive relationships with CIO, CFO, CHRO, and business leaders
  • Understand goals and develop customer roadmap
  • Execute winning co-delivery models
  • Develop relationships with ecosystem partners
  • Develop implementation strategies and readiness process to accelerate time to value
  • Establish delivery operating model governance
  • Maintain account level relationships for clear value proposition within the account
  • Participate in account delivery governance
  • Advocate/champion ServiceNow's best practices
  • Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
  • Provide high customer sat metrics for assigned accounts
Qualifications and Requirements:
  • NV1 Australian Government security clearance or be eligible to obtain one.
  • Residency in Canberra, ACT, as a requirement for this position.
  • Flexibility to work on-site at a customer's location as needed during the engagement.
  • 12+ years progressive experience as part of a professional services organization; or equivalent education/experience.
  • Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations.
  • Experience at F100-1000 accounts.
  • Understanding of issues and goals driving digital transformation across industry.
  • Depth in digital transformation design, implementation, and management.
  • Expertise in one industry, 'minors' in one or two additional industries.
  • IT, HR, and GBS Transformation experience.
  • Executive relationships with CIO, CFO, CHRO, and business line leaders.
  • Experience identifying goals and solving challenges.
  • Experience serving as part of a client account leadership team.
  • Experience expanding offerings with clients.
  • Experience integrating with other account functions in developing account strategies and Customer Outcomes plans.
  • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's.
  • 5+ years large program experience (multi-tracked, OCM).
  • Experience managing outcomes to a CxO position.
  • Co-Delivery experience with Big 4, large SI's.
  • Knowledge of ServiceNow - minimal, experience with multiple ServiceNow product suites.
Salary and Benefits:

The estimated salary range for this position is $120,000-$150,000 per annum, depending on experience and qualifications. Our benefits package includes a comprehensive health insurance plan, generous superannuation scheme, and flexible working arrangements.

About Us:

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

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