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ServiceNow Specialist

2 months ago

Canberra, ACT, Australia Datacom Full time

Our Mission

Datacom is dedicated to making a difference in people's lives and helping organisations use technology to innovate and grow.

About the Role

This is an exciting opportunity to join Datacom's ServiceNow practice in Australia as a ServiceNow Consultant. You will be the key liaison between our clients' business users, stakeholders, and our implementation teams. As a ServiceNow Consultant, you will develop your analysis, design, communication, and diplomatic skills in a challenging and rewarding role.

Key Responsibilities

You will lead ServiceNow workstreams for multiple clients, involving requirements gathering, design, configuration, and support activities. Additionally, you will lead testing activities, knowledge transfer sessions, and user training.

Requirements

To be successful in this role, you will need strong ServiceNow technical knowledge and configuration skills. A specialisation in TSM, understanding and experience of ITIL best practices, CMDB, CSDM, Service Design, and SIAM are essential. Previous implementation project experience and ServiceNow Functional Certifications and CSA are desirable.

Why Join Us?

Datacom is one of Australia and New Zealand's largest suppliers of IT professional services. We pride ourselves on our dynamic, agile, and flat-structured environment, which allows our employees to grow and develop their careers. We offer a range of perks, including social events, remote working, and professional development courses. You will have the opportunity to learn, develop your career, and connect with like-minded professionals.