ServiceNow Technical Consultant

3 days ago

Canberra, ACT, Australia Fujitsu Full time
About the Role

The Lead Technical Consultant - ServiceNow is a key position at Fujitsu, responsible for leading client engagements and delivering high-quality consulting services in ServiceNow.

This role focuses on process definition, re-engineering, and technology solutions to drive business outcomes for clients. Based in Canberra, you will work independently on engagements, managing multiple responsibilities including engagement management, advisory, consulting, and implementation.

Responsibilities
  • Lead client workshops to define and improve processes, ensuring alignment with business requirements.
  • Develop and maintain strong relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
  • Produce high-quality documentation, such as workshop materials, training materials, and solution designs.
  • Manage customer contracts, including scope and commercials, while ensuring quality assurance across configuration, processes, and documentation.
Requirements
  • Minimum 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
  • Experience across ITSM/ITOM, with a proven track record of leading complex client engagements.
  • High customer satisfaction scores and recognition for individual contribution to customer outcomes.
About Fujitsu

Fujitsu values diversity and inclusion, aiming to recruit a diverse range of talents to help achieve its purpose. As an inclusive employer, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.

Why Choose Fujitsu?

We put people first, believing in the power of diversity to drive innovation. Our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification demonstrate our commitment to an inclusive culture.

Our customers trust us, with an excellent reputation across the region and globally. We offer tailored career paths to support professional and personal growth, best-in-class reward and recognition programs, flexible work arrangements, and volunteering leave.

We strive to live our values of aspiration, trust, and empathy every day. As a Fujitsu employee, you will have opportunities to develop your skills, collaborate with a diverse team, and contribute to meaningful projects that make a difference in the world.

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