Senior Technical Consultant ServiceNow Lead

2 days ago

Canberra, ACT, Australia Fujitsu Full time

We are seeking a high-performing Senior Technical Consultant ServiceNow to join our consulting team in Canberra, Melbourne, Sydney, or Brisbane.

Job Description

This role is responsible for delivering exceptional ServiceNow projects and services to clients across the Asia-Pacific region. You will be based in Canberra (preferred) but open to candidates located in Melbourne, Sydney, or Brisbane.

The ideal candidate must hold or be eligible for Baseline/NV1 security clearance or Australian Citizens with eligibility to obtain security clearance at a later stage.

Key Responsibilities
  • Develop, configure, and customize the ServiceNow platform to meet business requirements.
  • Collaborate with cross-functional teams to prioritize and address business needs.
  • Explore and test ServiceNow's out-of-the-box capabilities before considering custom builds.
  • Write clean, efficient, and maintainable code (JavaScript).
  • Conduct code reviews and quality control to ensure maximum efficiency.
  • Develop scoped applications, workflows, and other UI elements for custom solutions and enhancements.
  • Provide guidance and expertise to support platform growth and development.
  • Conduct demonstrations and presentations of ServiceNow solutions to business teams and stakeholders.
  • Debug technical issues and develop innovative solutions.
  • Produce and execute test cases to maintain software quality.
  • Document code and application functionality, including drafting Functional Design Specifications.
  • Stay updated on emerging ServiceNow trends and technologies.
  • Transfer knowledge to team members on ServiceNow administration and development.
Requirements and Experience

The successful candidate will have:

  • A degree in IT, Computer Science, or a related field.
  • ServiceNow certifications:
    • ServiceNow Certified System Administrator (CSA).
    • Certified Implementation Specialist (CIS) ITSM and 1+ additional CIS certification.
    • ServiceNow Suite Certified (e.g., ITSM, HR, or CSM).
  • Proven experience delivering high-quality ServiceNow solutions and development.
  • Expertise in HTML, XML, JavaScript/AJAX, and integrations (e.g., web services, SOAP, email, MID).
  • Ability to create build documentation, solution designs, and detailed design specifications.
  • Strong workshop facilitation skills and experience delivering multiple ServiceNow product line projects.
  • Exceptional written and verbal communication skills.
Why Fujitsu?

We are an organization that values diversity, equity, and inclusion. We believe in the power of diversity to drive innovation and strive to bring together a diverse mix of perspectives and talents in an inclusive environment.

We put people first, offer tailored career paths, and reward excellence. Our customers trust us, and we have a strong reputation across the region and globally. Join us in Canberra, Melbourne, Sydney, or Brisbane and take advantage of our flexible work arrangements, volunteering leave, and more.

Estimated Salary: $120,000 - $180,000 per annum

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