Senior ServiceNow Consultant
3 days ago
About Us
We are Fujitsu, a global leader in technology and business solutions. Our mission is to transform organizations and the world around us through innovation and expertise.
Job Overview
This role involves leading client engagements and delivering ServiceNow solutions that align with business requirements. The position is based in Canberra but may involve working across multiple locations in Australia.
Main Responsibilities
- Leading client workshops to drive process definition, re-engineering, and gap analysis.
- Providing holistic services across engagement management, advisory, consulting, and implementation.
- Developing strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
- Producing high-quality customer documentation, including workshop materials, training materials, and solution designs.
- Understanding customer contracts and managing scope increases during an engagement.
- Engaging in presales activities to support the sales process, including building proof of concepts, customer demos, and high-level designs.
- Supporting customer success managers in defining solutions and scoping.
- Identifying opportunities to influence clients to adopt Fujitsu services, including ServiceNow platform modules, functionality, and upgrades.
Requirements and Experience
- A minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
- Experience across at least three ServiceNow modules: ITSM, ITOM, CMDB, CSM, or HRSD.
- Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
- Proven track record in managing client engagements and building strong customer relationships.
- High customer satisfaction scores and recognition for individual contributions to customer outcomes.
- Experience in leading complex client bids and proposal teams.
- Ability to architect innovative solutions that deliver client value.
Desirable Qualifications
- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow certifications (CSA, CIS, ITSM, and at least one other product certification).
- ITIL Foundation Certification.
- Active AGSVA Security Clearance is highly desirable.
Why Choose Fujitsu?
We put people first, believing in the power of diversity to drive innovation. Our commitment to inclusion has earned us AWEI Gold Employer status and Rainbow Tick certification.
Benefits
- Career growth and tailored career paths.
- Best-in-class rewards, including flexible work arrangements and volunteering leave.
- Trusted by customers and committed to delivering excellent results.
Fujitsu actively seeks diverse talents to help us achieve our purpose. We welcome applications from underrepresented groups and focus on hiring individuals who value inclusion, collaboration, adaptability, courage, and integrity.
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