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Strategic Customer Engagement Specialist

1 month ago

Melbourne, Victoria, Australia Myob Full time

About the Opportunity

We are seeking an experienced Strategic Customer Engagement Specialist to join our team at MYOB Flare. As a Key player in our business, you will be responsible for managing high-value customers and driving long-term relationships.

As a Relationship Manager, you will proactively engage with customers, educate employees about employee benefits, and drive sales growth through a variety of online and offline tools.

Your Day-to-Day Responsibilities Will Include:

  • Working closely with the B2B Sales Team and Employer to design and implement a successful go-to-market strategy.
  • Managing key accounts while ensuring customer advocacy and growth.
  • Collaborating with the Relationship Management, Marketing, and Product teams to ensure product adoption and lead generation.
  • Meeting KPI targets on an ongoing basis.
  • Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation.

About You

To be successful in this role, you will need:

  • Experience in Novated Leasing, Salary Packaging, SAAS Account Management, Employee Benefits, or consumer finance Sales and/or Relationship/Account Management positions.
  • Tertiary qualifications are preferred but not essential.
  • Proven strong sales and presentation skills.
  • Ability to build rapport quickly and engage with all types of prospective customers.
  • High level of verbal and written communication skills.
  • Ability to manage sales pipelines and a high number of lead enquiries.
  • Interpersonal skills and ability to adapt to a team environment.
  • Competent to use Microsoft suite of products.
  • Proven ability to work effectively in a dynamic Sales team environment.
  • Able to work effectively in a busy, fast-paced sales environment with a passion for selling.

We Offer:

  • A competitive salary of $80,000 - $100,000 per year, depending on experience.
  • A diverse, inclusive, and friendly culture.
  • Great work-life balance with our hybrid working model.
  • Annual allowance towards your office commuting costs.
  • Holistic EAP with Sonder, which extends not only to you but your immediate family.
  • Impressive events and wellness calendar.
  • Access to online learning & development platforms, in addition to on-the-job training to support your growth and development.
  • Free snacks and drinks fridge (if office based).
  • Access to numerous retail and hospitality discounts via the Flare App.